Introduction

Elevate Wellness Automation LLC ("Elevate Wellness Automation," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, maintain, protect, and disclose information. This Privacy Policy and Terms of Service ("Policy") govern your access to and use of our platform, software, integrations, and services (collectively, the "Services").By using our Services, you agree to the collection, use, disclosure, and procedures described in this Policy. If you do not agree, please refrain from using our Services.

1. Information We Collect

1.1 Types of Information Collected

We collect several types of information from and about users of our Services, including:

Personal Information: Name, email address, phone number, and other identifying details. Protected Health Information (PHI): As required by HIPAA, we collect and store PHI provided by users. Financial Information: Billing details processed via Stripe. Technical & Usage Data: Device information, IP addresses, and platform usage details. Communication Data: Messages exchanged with our support team.

1.2 How We Collect Information

Directly from Users: Through account registration, customer support inquiries, and interactions with our Services. Automated Technologies: We may use tracking technologies like cookies, Google Analytics, and Facebook Pixel in the future to enhance user experience. Third-Party Integrations: We may receive information from Google Workspace, Stripe, Zapier, and CRM tools such as GoHighLevel.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services. Ensure compliance with HIPAA regulations. Process payments securely through Stripe. Provide customer support and respond to inquiries. Allow users to integrate with third-party services. Send marketing communications (users may opt-out at any time).

3. User Responsibilities & Acceptable Use

Users must comply with all applicable laws and regulations when using our Services. Any misuse, including unauthorized access, automated scraping, or engagement in fraudulent activities, is strictly prohibited.

4. Subscription & Payment Terms

Subscriptions are month-to-month and may be canceled at any time. Users who cancel mid-term remain responsible for the full monthly charge. If a payment fails, we will contact the user to resolve the issue. All financial transactions are processed via Stripe; we do not store payment details.

5. Data Security & Retention

HIPAA Compliance: We store and process PHI in accordance with HIPAA requirements. No Third-Party Cloud Storage: We do not store data on AWS, Google Cloud, or other third-party cloud providers. Data Deletion: User data is immediately deleted upon account closure, unless legally required to retain it.

6. Dispute Resolution & Arbitration

All legal disputes must be resolved exclusively through arbitration. The user is responsible for all arbitration costs, including legal fees. Arbitration will be conducted in accordance with the American Arbitration Association (AAA) rules. By using our Services, you waive your right to participate in class-action lawsuits or jury trials against Elevate Wellness Automation LLC.

7. Limitation of Liability

We do not guarantee uninterrupted access to our Services. Elevate Wellness Automation LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services. Our total liability for any claim is limited to the amount paid by the user in the three months preceding the claim.

8. Changes to This Policy

We reserve the right to modify this Policy at any time. Updates will be posted on our website, and continued use of our Services after modifications constitutes acceptance of the updated terms.

9. Contact Information

For any questions regarding this Policy, please contact us at:

Email: team@elevatewellnessautomation.com

By using our Services, you acknowledge that you have read, understood, and agreed to this Policy.