Elevate Wellness Automation LLC Privacy Policy

Last Updated: March 5, 2025

Introduction

Elevate Wellness Automation LLC ("Elevate Wellness Automation," "we," "us," or "our") values your privacy. This privacy policy ("Privacy Policy") describes the types of information we may collect from any individual or entity, including, but not limited to, Clients, Customers, Authorized Users, and end users ("you"), who access or use Elevate Wellness Automation (https://www.elevatewellnessautomation.com), including all of its related applications, dashboards, or platforms ("Services") and our practices for collecting, using, maintaining, protecting, and disclosing that information. By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond this Privacy Policy, your use of our Services is also subject to our Terms of Service and Acceptable Use Policy. All capitalized terms not defined in this Privacy Policy have the same meaning given in our Terms of Service.

This Privacy Policy applies to information we collect:

Through the Services. In email, text, and other electronic messages between you and the Services. Through mobile and desktop applications you download from the Services or a third-party app store, which provide dedicated non-browser-based interaction between you and the Services. When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This Privacy Policy does not apply to information collected by us offline.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.

1. Information We Collect About You and How We Collect It

1.1 What We Collect

We collect several types of information from and about users of our Services, including:

Personal Information: Name, email address, phone number, and other identifying details. Protected Health Information (PHI): As required by HIPAA, we collect and store PHI provided by users. Financial Information: Billing details processed via Stripe; users must maintain a valid payment method on file. Technical & Usage Data: Device information, IP addresses, and platform usage details. Communication Data: Messages exchanged with our support team. Marketing Preferences: Consent for tracking technologies (such as cookies, Google Analytics, and Facebook Pixel) for future use.

1.2 How We Collect Information

Directly from Users: Through account registration, customer support inquiries, and interactions with our Services. Automated Technologies: We may use tracking technologies like cookies, Google Analytics, and Facebook Pixel in the future to enhance user experience. Third-Party Integrations: We may receive information from Google Workspace, Stripe, Zapier, and CRM tools such as GoHighLevel.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services. Ensure compliance with HIPAA regulations. Process payments securely through Stripe. Provide customer support and respond to inquiries. Allow users to integrate with third-party services. Send marketing communications (users may opt-out at any time).Develop future marketing services, including social media management, ad campaigns, and general marketing support.

3. Data Retention & Security

HIPAA Compliance: We store and process PHI in accordance with HIPAA requirements. Business Associate Agreement (BAA): Required for all clients handling PHI. No Third-Party Cloud Storage: We do not store data on AWS, Google Cloud, or other third-party cloud providers. Data Retention Exception: While we delete user data immediately upon account closure, we may retain information if legally required (e.g., audit logs, financial transactions).

4. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

To Vendors & Service Providers: To facilitate the functionality of our Services. Third-Party App Integrations: If you connect a third-party application to our Services, we may share information with that third party. Legal Obligations: We may disclose information in response to lawful requests, subpoenas, or legal processes. Marketing & Advertising Partners: Subject to user consent, we may use advertising and analytics partners. Sale, Acquisition, or Merger: If Elevate Wellness Automation LLC is involved in a merger, acquisition, or sale of assets, user information may be part of the transferred assets.

5. User Rights & Choices

Marketing Communications: You may opt out of marketing emails by using the unsubscribe link provided. Cookies & Tracking: Users can adjust browser settings to block or limit tracking technologies. Data Access & Deletion: Users may request access to or deletion of their data by contacting us at [email protected].

6. Dispute Resolution & Arbitration

All disputes must be resolved exclusively through arbitration in South Carolina. The user is responsible for all arbitration costs, including legal fees. Arbitration will be conducted in accordance with the American Arbitration Association (AAA) rules. Class-Action Waiver: Users agree to waive their right to participate in class-action lawsuits or jury trials against Elevate Wellness Automation LLC.

7. Children's Privacy

Our Services are not intended for children under 13 years of age. No one under 13 may provide any information through or on the Services. If we learn we have collected personal information from a child under 13 without parental consent, we will delete that information.

8. Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website, and continued use of our Services after modifications constitutes acceptance of the updated terms.

9. Contact Information

For any questions regarding this Privacy Policy, please contact us at:

Email: [email protected]

By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.